Addresses complaints regarding housing discrimination, mobile and manufactured homes, deceptive contractors, issues with poor maintenance, health and safety risks. Also handles complaints about mismanagement and fraud on the part of landlords or property managers of HUD-insured and HUD-subsidized housing.

Fields housing discrimination complaints. People with credible issues covered by fair housing law are then referred to the Vermont Human Rights Commission, HUD, or Vermont Legal Aid, as appropriate. Also provides public advocacy, outreach, and education on fair housing issues, including publishing information, such as the Guide to Fair Housing for Families in Vermont, and conducting trainings and workshops about fair housing law.

Investigates claims of unlawful discrimination in housing, places of public accommodation, and state government employment. A place of public accommodation is any school, restaurant, store, establishment or other facility at which services, facilities, goods, privileges, advantages, benefits or accommodations are offered to the general public. This also includes most hospitals, professional offices (such as doctors, dentists, lawyers, and accountants), retail stores, inns, hotels, and schools. The Commission does not represent or advocate for either the person who makes the complaint (complainant) or the person or entity against whom a petition is filed (respondent). If the Commission accepts a case for investigation, it may provide an independent mediator to seek an informal resolution to the dispute. If mediation does not result in a mutually agreed upon resolution, a member of the Commission's staff will investigate. The Commission does not provide legal advice. The complainant and respondent may have attorneys to advise and represent them throughout the process, but an attorney is not required. Visit website for complaint forms