Provides a way for clients, or community partners helping clients, who are in a crisis situation due to benefits being denied in error or delayed to request help, or to register complaints about Economic Services programs or personnel.

Provides a process to handle complaints about court staff or court procedures. Court staff include managers, clerks, court officers, court operators, and law clerks. Access website for mailing address. Complaints may be submitted by phone or by mailed letter. They will be referred to the appropriate court or person for action within 72 hours. Complaints about a judge or a lawyer are handled by the Judicial Conduct Bureau or the Professional Responsibility Board, respectively.

Convenes a citizen's panel consisting of seven members, to act as a fair hearing board for appeals brought by individuals who are aggrieved by decisions or policies of departments and programs within the Agency of Human Services.