Provides a consumer complaint line for reporting incidents of consumer fraud or deception and investigates and prosecutes violations of Vermont's consumer laws. Issues scam alerts to inform the public of fraudulent telephone and Internet activities and mediates disputes between consumers and businesses. Automotive Consumer Assistance Program (AUTOCAP) handles complaints about vehicles purchased from a Vermont Auto Dealers Association (VADA) member. This program handles complaints consumers may have with their propane company. Also provides information and advise about telemarketing, charitable solicitation and debt collection calls. Sign up to automatically receive Scam Alerts at: https://vem.vermont.gov/vtalert

Accepts consumer complaints regarding fraud and online privacy, and seeks refunds for groups of people affected by deceptive claims and services, such as cryptocurrency scams. Provides information about recent cases that resulted in consumer refunds, and suggestions about how consumers can proceed. The FTC cannot resolve individual consumer complaints, but when enough complaints are received about a particular organization or company, the FTC may open an investigation. Visit website to file a consumer complaint online or Mail a complaint to: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.