Provides assistance and education to protect consumers from financial fraud, and offers help with filing complaints. Regulates state-chartered banks, credit unions, and lenders, and can answer related questions and concerns. Provides information about mortgage assistance programs, approved reverse mortgage counselors, and foreclosure filing. Also enables consumers to check to see if their lender is licensed. Banking Division does NOT distribute funds to distressed mortgage holders. Complaints about national banks should be directed to the Federal Office of the Comptroller of the Currency (OCC). Federal credit union complaints should be directed to National Credit Union Administration (NCUA).

Receives and addresses consumer complaints regarding financial institutions' services and products, including mortgages, student loans, payday loans, auto loans and leases; as well as complaints about credit reporting agencies; credit card companies; debt collectors; and a variety of other consumer financial products. Individuals may also browse an online database of past consumer complaints. The Consumer Financial Protection Bureau (CFPB) will forward a complaint to the company in question, and work to get a response. Most companies respond to the consumer and the CFPB within 15 Days after a complaint is filed; more complex cases may take up to 60 days.

Insures deposits at federally insured credit unions, protects the members who own credit unions, and charters and regulates federal credit unions. Provides services through its online Consumer Assistance Center, which include answers to questions, a complaint process, and a toll-free hotline. Informs consumers about fraud alerts and prevention strategies through its Fraud Hotline and online Fraud Prevention Center. Provides a Financial Literacy & Education webpage with links to informational material. Fraud Hotline requests callers to leave a message, which they will return as soon as possible. For credit union complaints, first try to resolve the problem directly with the credit union. This may involve contacting the credit union's customer service department, senior credit union management, or the supervisory committee. If the issue is not resolved, contact NCUA’s Consumer Assistance Center for help by completing the NCUA Consumer Assistance Form.