Insures deposits at federally insured credit unions, protects the members who own credit unions, and charters and regulates federal credit unions. Provides services through its online Consumer Assistance Center, which include answers to questions, a complaint process, and a toll-free hotline. Informs consumers about fraud alerts and prevention strategies through its Fraud Hotline and online Fraud Prevention Center. Provides a Financial Literacy & Education webpage with links to informational material. Fraud Hotline requests callers to leave a message, which they will return as soon as possible. For credit union complaints, first try to resolve the problem directly with the credit union. This may involve contacting the credit union's customer service department, senior credit union management, or the supervisory committee. If the issue is not resolved, contact NCUA’s Consumer Assistance Center for help by completing the NCUA Consumer Assistance Form.