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CONSUMER COMPLAINTS | CONSUMER FINANCIAL PROTECTION BUREAU

Receives and addresses consumer complaints regarding financial institutions' services and products, including mortgages, student loans, payday loans, auto loans and leases; as well as complaints about credit reporting agencies; credit card companies; debt collectors; and a variety of other consumer financial products. Individuals may also browse an online database of past consumer complaints. The Consumer Financial Protection Bureau (CFPB) will forward a complaint to the company in question, and work to get a response. Most companies respond to the consumer and the CFPB within 15 Days after a complaint is filed; more complex cases may take up to 60 days.

Categories

Credit Reporting Agency ComplaintsCredit Union ComplaintsConsumer Fraud ReportingBank/Savings and Loans ComplaintsDebt Consolidation Service ComplaintsCollection ComplaintsConsumer Protection AgenciesFinance Company ComplaintsPredatory Lending Assistance

Last Assured

02/13/2024

Physical Address

1700 G Street, Nw, Washington, DC 20552

Hours

Telephone Assistance: Monday-Friday: 8:00am-8:00pm

Voice

(855) 411-2372

Toll-Free | Consumer Helpline 800-411-CFPB

Fax

(855) 237-2392

Website

https://www.consumerfinance.gov/complaint/

Application process

By Telephone; By Website

Agency info

CONSUMER FINANCIAL PROTECTION BUREAU

The Consumer Financial Protection Bureau (CFPB) is a federal agency that regulates and supervises consumer finance markets and institutions, including banks, credit unions, and other financial companies; enforces federal consumer financial law; and educates consumers to protect against fraud and abuse.