Accepts consumer complaints regarding fraud and online privacy, and seeks refunds for groups of people affected by deceptive claims and services, such as cryptocurrency scams. Provides information about recent cases that resulted in consumer refunds, and suggestions about how consumers can proceed. The FTC cannot resolve individual consumer complaints, but when enough complaints are received about a particular organization or company, the FTC may open an investigation. Visit website to file a consumer complaint online or Mail a complaint to: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.