Receives and addresses consumer complaints regarding national banks and federal savings associations for individuals who have been unable to resolve an issue with the bank directly. Complaint forms may be requested via telephone. Complaints also may be filed by fax or mail. There is a time limit of 30 minutes to complete the online complaint form. Otherwise, information may be lost. Gather information and materials before filing. Send mailed complaints to: Comptroller of the Currency, Customer Assistance Group, P. O. Box 53570, Houston, Texas 77052. Complaints regarding STATE-chartered banks must be directed to the Vermont Department of Financial Regulation, Banking Division.