Provides complaint resolution to the public, as well as purchase and protection tips, business and charity reviews, consumer purchase planning trends, and customer reviews. The organization also provides the BBB Military Line for retired, active, and reserve military consumers and their families. Services include consumer education, financial education, and dispute resolution. Consumer complaints will not be accepted via telephone. Complaint forms may be completed online, or a paper complaint form requested via telephone. Text "BBB" to 24587 to ask a question. Standard text messaging rates may apply.